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YOUR CONSULTANT IS Melissa Neville

Shipping Information

To receive your order by Christmas

Order by 12 December 2019 for the following postal codes:

  • Western Australia postal codes 6000 to 6999
  • Northern Territory postal codes 0800 to 0899
  • Tasmania postal codes 7000 to 7999
  • South Australia postal codes 5000 to 5999

Order by 18 December 2019 for orders shipped to the rest of Australia not listed above.

If you order by the above deadlines, we can guarantee your package will leave our distribution centre in time to make it to you by Christmas. Please note that we set these dates based on typical delivery times reported to us by postal carriers. Scentsy can’t be responsible for weather, carrier issues or other delays beyond our control.

Ordering early is always your best bet! We will continue to ship any orders placed after the deadline, but we cannot guarantee they will be shipped in time for Christmas.

Cut-off dates may be subject to change.

Orders* shipped to Australia:

  1. With a retail value of $.01 - $99.99, shipping will be $10.00.
  2. With a retail value of $100 - $339.99, shipping will be 10 percent of the product total.
  3. With a retail value of $340 or more, shipping will be FREE.

*Shipping charges listed are GST-inclusive.

*For orders attached to an online party shipped to Australia with a retail value of $0.01 - $99.99, shipping will be $10; for orders with a retail value of $100 or more, shipping will be 10 percent of the product total.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.

Scentsy Go, Scentsy Go Solid and Scentsy Diffusers — limited lifetime warranty

Scentsy Go, Scentsy Go Solid and Scentsy Diffusers are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Go unit or Scentsy Diffuser found to be defective or damaged under normal use and care within 30 days of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After 30 days, Scentsy will replace the Scentsy Go unit for a $30 processing fee, the Scentsy Go Solid unit for a $25 processing fee, the Wall Fan Diffuser for a $20 processing fee and the Scentsy Diffuser for a $34 processing fee. Please contact Consultant Support for more information.

30-Day Satisfaction Guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.